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Vikash Dussooa

Involved in the field of customer service since 1996 started at Bowman International Sports Ltd an Anglo American company based at Informatics Park Pointe aux Sables.
Acquired several skills through years of experience along with by pursuing different courses and training.
Accredited by the MQA as trainer in 2006 and assigned to dispense training to different institutions and organizations including OTAM_NEF ICT Training Academy.
Contributed in mounting and designing the 1st National Certificate in Contact Center Operation an MITD awarded training.
Content provider and presenter for Satisfaction in Action a training program on effective customer service in collaboration with MCA (Mauritius College of the Air) which is broadcasted regularly on our local TV channel

Field of Training:

  • Customer Service

  • Sales Skills

  • Language & Accent Neutralization

  • Business English

  • Team Management (Supervisory Skills)

  • Communication at work place

  • Chat Management for sales / after sales

 

 

Local Clients Trained:

  • KMP Global Ltd

  • EOS (Engineering Outsourcing Service)

  • FSC (Financial Services Commissions)

  • National Empowerment Foundation

  • Benetau Group of Companies (pleasure craft renting and sales for Indian Ocean region)

Foreign Clients Trained:

  • BMS (Brystol Myers Squibb) Pharmaceutical product – American

  • DE (Direct Energy) – American

  • E-Harmony (Match Making Service) – United Kingdom , Canada & America

  • E-Darling (Match Making Service) – United Kingdom & Canada

  • Travel Port, Orbitz, Cheap ticket (Air ticketing Service / Hotel booking) America & Canada

  • Cisco (Software Providing Service) – United Kingdom, America & Canada

  • Cardinal Health (Health Survey) – America

Personal Thought

The best way to achieve excellence in any field is to make training an ongoing process