More than 13 years of expertise in the learning and development field. I started my career with the first Call Centre in Mauritius, Bowman International Sports Ltd (US based).
Training Manager @ Apollo Solutions Ltd, American & South African based Company. Nov 09 to Jan 2013 and Curriculum designer and training provider for the : OTAM_NEF ICT Training Academy.
Project Manager and designer of the 1st National Certificate in Contact Centre Ops awarded by the MITD
I am specialized in designing tailor made curriculum based on business requirements and i possess excellent training techniques and deliveries and also in Managing Training & Recruitment.

Our Services and Competences:

  • American & Neutral Accent

  • Customer Service

  • Communication & Leadership.

  • Mastering Business English ( written Business English)

  • Team Management Skills & Life Management

  • Personality Development

  • Developing Personality through Communication

  • Stress and anger Management

  • Health and Safety

Personal Clients Trained:

  • Engineering Outsourcing Services (Mauritius)

  • Financial Services Commission (Mauritius)

  • The Beneteau Group (France)

  • Board of Investment of Mauritius,

  • Ceridian MRU

  • National Empowerment Foundation.

  • Flymates (Cabin Crew training school)

American and European based Companies :

  • Air Line Industry – Orbitz / Cheap Tickets & Travelport

  • Banking Institutions

  • Pharmaceuticals Industry (Brystol Myers Squibb)

  • Parking Company America Airports

  • SFR

  • Orange

  • Energy Accounts of America.

Extra Activities :

Been a part time English Presenter for Mauritius College of the Air and script writer for Customer Service programs currently broadcasted on the learning channel and knowledge channel in Mauritius. I have also participated in many activities organized by Radio Plus to debate on Customer Service in the Mauritian Industry.
Specialties:Also, I have been solicited by the local newspaper “News on Sunday” to write articles on Recession, BPO Industries and Customer service.
My recent participation have been solicited by a newly magazine “Vision 2009” to share my knowledge in terms of training in the BPO industry.